Last Updated: January 2024
This Privacy Policy explains how juniper-dive collects, uses, shares, and protects personal information when you visit our website or use our services. We are committed to protecting your privacy and handling your data responsibly.
Information We Collect
We collect information you provide directly to us when you:
- Complete inquiry forms on our website
- Communicate with us via email
- Request our travel planning services
- Subscribe to communications
This information may include your name, email address, travel preferences, and any other details you choose to share regarding your travel plans.
Automatically Collected Information
When you visit our website, we automatically collect certain information including:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and requests
- Provide and improve our travel planning services
- Communicate with you about your travel arrangements
- Analyse website usage to improve user experience
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you submit an inquiry form or opt into communications
- Contract: When necessary to fulfil our service agreement with you
- Legitimate Interest: For improving our services and website functionality
- Legal Obligation: When required to comply with applicable laws
Data Sharing
We do not sell, rent, or trade your personal information. We may share information with:
- Service Providers: Third parties who assist in operating our website and services, bound by confidentiality agreements
- Travel Partners: Accommodation providers and tour operators, only as necessary to fulfil your travel arrangements and with your knowledge
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Inquiry data is typically retained for two years unless you request earlier deletion.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the details provided below.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
juniper-dive
47 Kensington High Street
London, W8 5ED
United Kingdom
Email: [email protected]